Work Place Ambassador (m/w/d)

Overview

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high‑touch service within properties. This client‑facing role primarily operates at the Front of House (FOH) and supports the experience client site.

Job Responsibilities

• Provide a warm, courteous and prompt welcome to all those entering the reception area.
• Ensure security procedures for the building are followed by all entering through reception.
• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests.
• Execute Guest and Ambassador services in a manner consistent with SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations.
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client.
• Support data collection, analysis and reporting to ensure alignment with the client’s goals and objectives.
• Strive to continually improve experience service performance.
• Achieve and exceed goals including performance goals, team goals and client goals and objectives.
• Work with key account and client stakeholders to organize, host and operationalize key engagement events within the assigned client location to enhance experience.
• Work in accordance with health and safety measures and promote a culture of safety among colleagues, contractors and vendors.
• Support facilities with proactively identifying and logging jobs and good catches.
• Perform and provide additional duties and support as required.
• Work collaboratively within the account team in the delivery of experience services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.).
• Assist with third‑party vendor relationships and service partners to provide maximum service delivery.
• Anticipate needs or concerns exceeding client expectations.
• Build meaningful lasting relationships with client employees and guests.
• Receive and respond to all requests or issues within one day of receipt, including a personal follow‑up to client employees to ensure questions/requests are answered.
• Identify potential risks and elevate them, as appropriate, to ensure no privacy breach, security incident or disruption to client operations occur.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re‑engineering and other ideas that provide service delivery efficiencies.
• Assist and work flexibly with client events as needed to ensure flawless delivery.
• Serve as an event concierge and manage conference room bookings, including resolution of scheduling conflicts.
• Provide administrative and operational excellence for soft services.
• Perform additional job duties, as requested.

About you

• Must be competent in German and English.
• Ideally have prior relevant experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Keen to develop within the workplace, supporting a multi‑disciplinary team and gaining knowledge and expertise.
• Collaborative team player who solves problems with professionalism and a service‑focused approach.
• Adroit at multitasking and managing multiple projects effectively in a fast‑paced environment.
• Keeps up to date with industry trends and has direct experience or an interest in facilities management and customer service.
• Open and possesses good communication skills.
• Strives for excellence and shares ideas for improvement.
• Proficient with Microsoft Office and interested in technology.
• Adaptable to work on requests and projects that may vary day to day.

Location

On‑site – Munich, DEU

Equal Opportunity Employer

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.