Zoho Development & Implementation Engineer

Embedded ShishyaRemote

Stellenbeschreibung:

Roles and Responsibilities

Analyze, design, develop, test, and implement Zoho One applications.
Develop custom APIs, methods, and functions as a software developer.
Understand the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho.
Effectively utilize Zoho modules features to automate various business processes.
Design, develop, and maintain custom Zoho functions and workflows, ensuring efficiency.
Integrate Zoho applications with other Zoho applications.
Review, proofread, and format all correspondence to ensure accuracy and completeness.
On-board and train users in data entry, data security procedures, reporting requirements, and develop and update training materials and resources.
Assist users with day-to-day questions or technical concerns.
Work with the Zoho support team to resolve any reported issues, track issues, and provide periodic updates.
Create custom tools and scripts to automate manual business processes within or outside of Zoho.
Maintain daily, weekly, and monthly reports.
Implementation, administration, and configuration of Zoho One ecosystem applications.
Support and training to users of the Zoho One ecosystem.
IT Support Level 1 to user PCs in relation to their use with Zoho, Emails, Domains, etc.
Documentation of the evidence of support and digitization evidence documentation.
Functionality tests and quality assurance in developments.
Assist clients through chat, calls, meetings, or email, providing high customer service level.
Demonstrate genuine interest in Zoho and understanding of its implementation to improve business processes.

Requirements

Custom Zoho development using Zoho Creator (minimum 1 year experience).
Development and implementation of Zoho Books, Zoho Inventory, Zoho CRM, Zoho Projects, Zoho Desk, Zoho People, Zoho Recruit, Creator, SalesIQ, preferably on the Zoho One platform (minimum 1 year experience).
Exceptional problem solving, organizational, and prioritization skills.
Ability to work independently and as part of a team, coordinating with all levels of management and staff.
Ability to plan and manage multiple tasks and projects with minimal supervision.
Ability to maintain focus over an extended period.
Capability to troubleshoot by finding answers and solutions and utilizing resources when needed.
Detail‑oriented and thorough in completing tasks.
Understanding of safeguarding all critical data, information, and communication.
Proven experience providing technical support in Zoho ecosystem applications.
Fluent English.
High degree of confidentiality and ethics, strong planning, organization, decision‑making skills, and problem‑solving aptitude.
Will work under a confidentiality agreement.