Academic Success Manager

Join to apply for the Academic Success Manager role at Elsevier

Position: Academic Success Manager — DACH Region

Languages: German and English

About our Team

In Global Medical Education, we are trusted partners to health education institutions worldwide. The Academic Success team focuses on faculty and student engagement, ensuring their success and satisfaction in adopting Elsevier solutions.

About the Role

As Academic Success Manager for the DACH region, you will be a trusted advisor to our customers while safeguarding the revenue base. You will identify new opportunities within health workforce education institutions and help them derive maximum value from our content and platforms through engaging training sessions.

Responsibilities

• Drive demand for Elsevier e-solutions and content within the DACH healthcare education market
• Generate opportunities for e-solutions and collaborate with the institutional sales team to convert leads
• Identify key decision makers and position solutions effectively
• Manage onboarding and implementation of educational e-solutions, particularly with faculty, students, and librarians
• Support ongoing usage through face‑to‑face and online training, product presentations, and demonstrations
• Collect customer feedback and share insights with Content, Marketing, Product, and Sales teams

Requirements

• Strong team player with the ability to collaborate effectively within a matrix organization
• Excellent communication and presentation skills with enthusiasm for sharing knowledge
• Proven experience in customer‑facing roles within academic, educational, content, or software organizations
• Ability to establish rapport and credibility at all organizational levels
• Knowledge of the structure and decision‑making processes of educational institutions in the DACH region
• Fluency in both German and English (native or near‑native German proficiency required)
• Willingness to travel up to 50% within the DACH region
• Valid driving license

Work in a way that works for you

We support flexible working hours and promote a healthy work/life balance, with initiatives to support your well‑being and long‑term growth.

Join Us

We are committed to diversity and inclusion. At Elsevier, you will find an inclusive, innovative environment that values your contributions.

Employment type: Full‑time

Seniority level: Mid‑Senior level

Job function: Customer Service

Industries: Information Services

#J-18808-Ljbffr