Client Success Director

Cologne / Remote

We are seeking a highly motivated and experienced Client Success Director to join our team. In this role, you will be responsible for developing and maintaining strong relationships with our clients to ensure their long-term success.

As a key member of the client success team, you will collaborate with internal stakeholders to identify and drive revenue growth opportunities while ensuring client satisfaction and retention. This role will also challenge your experience and skills to team up with internal client-facing peers including client success managers, program managers, and professional services. These teams work together to ensure the clients’ needs are clearly understood and implemented with professionalism and high quality.

Target clients will be Cleverbridge’s mid-market accounts. This is an individual contributor role.

Your Background

• 5+ years of experience in customer success or client management in the technology industry
• Proven track record of building and maintaining strong client relationships at the executive level and driving revenue growth
• Experience leading strategic initiatives and building relationships across corporate hierarchies
• Strong analytical skills with the ability to interpret data and make informed decisions
• Self-starter mentality with the ability to work independently and as part of a team in a fast-paced environment
• Excellent communication, negotiation, and problem-solving skills in English; German is a plus
• Strong project management and organizational skills with keen attention to detail
• Proficiency in Microsoft Office Suite and Salesforce, ideally PowerBI
• Bachelor's degree in Business, Marketing, or related field

Your Responsibilities

• Develop and execute success plans by collaborating with clients to identify success goals; communicate plans to cross-functional teams
• Manage multiple mid-market / enterprise accounts; build positive relationships across all client touchpoints
• Drive upsell / cross-sell opportunities for incremental growth
• Serve as the primary contact for clients, building relationships with key stakeholders, including C-level executives
• Focus on client retention, renewals, and satisfaction
• Leverage technical tools to understand client performance, present business cases, and consult on ecommerce solutions and strategy
• Execute forecasting, P&L, financial reporting, and understand financial drivers
• Conduct commercial negotiations and work with legal for contracts
• Stay informed about our business, offerings, competitors, and industry
• Participate in developing customer success programs, including onboarding, training, and adoption
• Provide regular reports and analysis to internal stakeholders

Benefits

• Product-driven company – opportunity to make an impact
• Flexible work options: hybrid or fully remote
• Flexible working hours
• Funded pension scheme (optional)
• Funded Deutschlandticket (optional)
• JobRad (optional)
• Hardware lease for private use (optional)
• Personal L&D budget and access to Cleverbridge academy
• 30 vacation days per year
• Mental health support

Still have questions?
Firat Talipler
Recruiter

Whether it’s a role-specific question or about life at Cleverbridge, we would love to chat. We’ll respond as quickly as possible.

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