Complaint Management Coordinator

Complaint Management Coordinator

At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future. With our intelligent digital and analogue solutions, you will help shape the implementation of the energy transition. In a global team of 4,800 committed colleagues, which is characterised by the unique cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.

What challenges can you expect?

• You manage and coordinate investigations and reporting for customer complaints related to products, services, and shipments
• You analyze data using SAP, MS Office tools, and 8D methodologies to support issue resolution and continuous improvement
• You organize and lead internal meetings to resolve complaints and participate in audits
• You maintain and enhance a complaint management FAQ chatbot to support internal knowledge sharing
• You contribute to digitalization efforts by integrating MS Power Platform and Copilot Studio into complaint processes

What do we expect from you?

• You have a degree in engineering, computer science, or business—or equivalent experience in a manufacturing environment
• You bring 5–10 years of experience in engineering, manufacturing, quality, customer problem solving, or business programming
• You are proficient in SAP or similar MRP systems and MS Office tools
• You have strong technical writing and problem-solving skills across multiple departments and topics
• You are self-motivated, organized, and communicate effectively