Consultant Customer Journey & AI-Driven Growth (m/f/x)

Join to apply for the Consultant Customer Journey & AI-Driven Growth (m/f/x) role at Virtual Identity

You’re passionate about digital value creation, AI, and a sharp business mindset? We’re expanding our consulting footprint and looking for a Consultant who can drive end-to-end value: from uncovering value pools and shaping KPI-led roadmaps to securing adoption across teams. In this role, you will mature our customer journey consulting, anchor measurable outcomes, and advance AI-enabled ways of working, both for our clients and internally at VI.

What you will do

• Own and evolve customer journey strategies that clearly link to business outcomes, KPIs, and measurable value
• Translate business and growth goals into KPI frameworks and test-and-learn roadmaps; quantify impact, prioritize, and steer decisions with data
• Facilitate value discovery: frame problems, identify value pools, and design experiments that move the needle
• Partner with cross-functional teams (UX, Design, Engineering, Digital Marketing) to turn strategies into shipped outcomes
• Lead senior client conversations and build buy-in for KPI-driven decisions
• Drive AI adoption: integrate AI into service blueprints and processes, identify high-impact use cases, define guardrails, and set up change management

What we expect

• 5–7 years of experience in consulting or a comparable strategic role
• Deep customer journey expertise: mapping, diagnosing value gaps, orchestrating cross-channel interventions
• Strong client-facing leadership: facilitation, stakeholder management, executive communication
• Practical AI experience in a business context: from use-case identification to piloting and process integration
• Expertise in at least one VI core craft: UX research, UX/UI design, cloud-native/frontend engineering, or digital marketing
• Willingness to travel within Austria (focus on Vienna) and occasionally Germany for workshops; otherwise remote-first/hybrid possible
• Proficient in German and English

Contact

Mike Vonach

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Consulting
• Industries: Business Consulting and Services

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