Consultant - Service Operations

Overview

Consultant - Service Operations at McKinsey & Company. This role is part of the two-year Operations Excellence Program (OEP) based in Europe. You will work on client engagements and partner with colleagues to solve challenging operations problems using advanced analytics, GenAI, and agile methods in service-oriented industries.

Your Impact

As a consultant in the OEP, you will:

• Work on client engagements and contribute to problem solving: identifying issues, forming hypotheses, designing analyses, and synthesizing conclusions into actionable recommendations.
• Develop leading-edge operations and consultancy skills through on-the-job coaching and a structured capability-building program.
• Collaborate with other OEP participants and client teams across industries and service lines to gain breadth and depth in operations.
• Receive functional training and knowledge development under the leadership of operations experts, including a curriculum in manufacturing, product development, purchasing, service operations, supply chain management, or capital excellence.
• Upon completion, join McKinsey’s global group of experts in operational excellence.
• Be based in a European office as part of the Operations Practice, blending strategic thinking with hands-on practicality to help clients achieve operational excellence.

Your Service Operations Focus

You will shape clients’ digital agendas and guide them toward next-generation operating models—digitally transforming end-to-end journeys using advanced analytics, intelligent automation, GenAI, and agile methodologies in service-oriented industries. You will assist client teams in developing strategies and technology roadmaps for implementing processes and operating systems that support applications connected to digital service operations. You will help clients imagine and implement the future of service delivery—where AI, GenAI, and agentic technologies are reshaping how services are designed, delivered, and scaled. You will work with cross-functional teams to explore AI-native operating models, integrate intelligent agents into service ecosystems, and help clients future-proof their service strategies by embedding emerging technologies across front- and back-office operations.

Your Application

Please submit your application in English, including your CV and transcripts (high school, university, etc.), with all relevant grades.

Your Qualifications and Skills

• Master’s degree and exceptional academic performance
• Initial experience or strong interest in AI-powered service innovation, including digital solutions, robotics, and emerging technologies such as Generative AI, intelligent agents, and AI-native service models—ideally in banking, insurance, software, or consulting contexts
• Proven track record of leadership in a work setting and/or through extracurricular activities
• Mobility and enthusiasm for taking on European assignments during the work week
• Exceptional analytical and quantitative problem-solving skills
• Ability to communicate complex ideas effectively, both verbally and in writing, in English and local office language

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative, Customer Service, and Project Management
• Industries: Retail, Telecommunications, and Utilities

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