Stellenbeschreibung:

This position is posted by Jobgether on behalf of Conversica. We are currently looking for a Customer Success Manager, Enterprise in the United States.

This role offers the opportunity to serve as a strategic advisor to some of the largest enterprise clients, helping them achieve measurable value and long-term success with their solutions. As a Customer Success Manager, Enterprise, you will lead high-level engagements, build strong executive relationships, and drive adoption, renewals, and expansions. You will work cross-functionally with sales, product, and leadership teams to ensure clients’ needs are met while fostering loyalty and growth. This position is ideal for someone with a proven track record in enterprise account management, a consultative approach to problem-solving, and strong communication skills. You will have a direct impact on client satisfaction, revenue growth, and strategic business outcomes.

Accountabilities

• Build and maintain executive-level relationships across enterprise accounts to drive adoption and success.
• Lead onboarding, adoption, and strategic business reviews, demonstrating clear ROI and value to clients.
• Manage renewals and expansions, including negotiation and commercial transactions.
• Proactively monitor customer health to identify risks, opportunities, and areas for improvement.
• Advocate for customer needs internally, collaborating with cross-functional teams to influence product strategy and roadmap.
• Contribute to best practices, playbooks, and knowledge sharing for enterprise customer management.

Requirements

• 5–7+ years of experience in Customer Success, Strategic Account Management, or similar post-sales SaaS roles.
• Proven success managing large, complex enterprise accounts with multiple stakeholders.
• Strong negotiation skills with experience driving renewals and expansions.
• Executive presence with excellent verbal and written communication skills.
• Proficiency in Salesforce, Looker, Google Workspace; familiarity with SaaS adoption strategies is a plus.
• Ability to thrive in a fast-paced, evolving environment.
• Bachelor’s degree or equivalent experience.
• Willingness to travel periodically based on client and business needs.

Benefits

• Competitive base salary ($100,000 – $120,000) with 20% variable pay (target total compensation $120,000 – $144,000).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Equity grants through company stock program.
• Generous paid time off and company holidays.
• Flexible remote-first work environment that supports productivity and collaboration.

Jobgether is a Talent Matching Platform that partners with companies worldwide to connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top candidates efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free from bias — focusing solely on your fit for the role. Once the shortlist is complete, it is shared directly with the company that owns the job opening. The final decision and next steps, such as interviews or assessments, are managed by their internal hiring team.

Thank you for your interest!

#LI-CL1

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung