Field Service Representative (m-f-d)

Field Service Representative (m/f/d)

Published

Company : Safran Engineering Services

Job field : Customer services and support

Location : Hamburg, Germany

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 3 years

Professional status : Technician

Spoken language(s) : German Fluent; English Fluent

Reference :

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Job Description

Mission: Provide on-site Support at airframer final assembly Line in Hamburg on landing gears, wheels, brakes and landing systems. You will represent Safran Landing Systems in front of the customer and deliver a professional corporate image in line with Safran company standards.

• Role & responsibilities: As a Field Service Engineer, your main task will be to prepare, perform and record interventions on aircraft such as:
• Inspection of damages or faults reported by the customer
• Rework or replacement of parts and equipment
• Embodiment of design changes and specific upgrades
• Demonstrate the conformity of our equipment to the customer when applicable
• You will be part of a team of 10 Field Service Engineers working in a two shifts system and reporting to the local SLS Team Manager. You will ensure effective communication within the team and with the production sites in France and England.
• As a side activity, you are responsible for one activity such as the management of tools, spare parts, quarantine or consumables for the whole Hamburg team.

Environnement: The SLS office is located near the customer site, in a dedicated and recently renovated Safran building with all needed convenience (open space, kitchen, meeting room, changing room, shower, parking for bikes and cars, etc.). A workshop is at the disposition of the team for the storage of spares and tools as well as several company cars to drive to the customer site.

Job Requirements

• At least 2 to 3 years' experience as aircraft technician or in a similar position
• Ability to read and understand drawings, manuals, and other technical documentation
• Good understanding of mechanical & hydraulic products
• Customer oriented
• Strong interpersonal skills and ability to work well in a team environment. Ability to adapt to continuously changing work conditions while ensuring safe work practices
• Autonomous and reliable
• Good physical condition and manual dexterity
• Familiarity with IT tools and digital best practices
• Driving License

Advantages

• 2-shifts organization
• Occasionally on-call support
• Several short trips in Europe during the training period

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company has over 14,000 employees across 13 different countries.

Locate your future workplace

Hein-Sass-Weg

Hamburg

Germany

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