Senior Business Analyst Energy Retail (f / m / d)

What you’ll be doing

• Strategic partner to regional markets : Act as a trusted advisor to local leadership, aligning on strategic priorities, interpreting market dynamics, and steering initiatives with measurable commercial and customer impact.
• Shape CVM evolution : Define and advance the vision for Customer Value Management by driving a holistic customer perspective and enabling market-wide personalization strategies.
• Embed a value‑driven mindset : Collaborate with teams across markets to make business decisions based on customer value.
• Optimize business processes : Assess and challenge existing regional processes, identifying structural drivers of customer value and implementing improvements that deliver sustainable results.
• Track performance and impact : Build and manage key performance indicators (KPIs) that capture both commercial results and customer experience impact.
• Accelerate best practices : Institutionalize learnings and proven approaches across regions, accelerating adoption and maximizing impact through effective stakeholder management.

What we’re looking for

• Proven senior experience : Strong track record as a Business Analyst, (Operations) Consultant or in a similar role, ideally in a retail or multi‑market environment. You can connect data, identify trends, and create strategic recommendations.
• CVM experience : Deep expertise in CVM, loyalty, or retention strategies, with a focus on commercial impact.
• Strong communication skills : Excellent communication skills, with the ability to articulate complex topics to diverse stakeholder groups at all levels.
• Collaborative energy : Strong interpersonal and influencing skills to effectively align and collaborate with stakeholders from different cultural and organizational contexts.
• Hands‑on and pragmatic mindset : You’re a proactive problem‑soler who is willing to dive in, get things done, and stay open to new trends.
• Fluent English : Excellent written and spoken English is essential.

What we offer you

E.ON is united in working on the most exciting issue that our generation needs to solve : climate change! With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children #WE shape the future.

To keep you motivated and healthy we are offering you the following benefits :

• High flexibility : a hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work‑life balance
• Working from abroad : up to 20 days in the European economic area
• Modern and agile work environment : a workplace according to digital and ergonomic standards as well as seating corners and spaces to be creative and productive
• Personal growth : life‑long independent learning making use of a broad range of training and development opportunities
• Family service support : in all life situations through cooperation partners in childcare, holiday care, nursing support or everyday assistance
• Full board : a wide selection of fresh meals and drinks in our subsidized bistro and canteen on site
• Various health offers : e.g. physiotherapy, inhouse fitness club, flu vaccinations, mental health
• Corporate benefits : employee share program, pension scheme, employee discounts, several special insurances (and much more)
• A central location : very good public transport connection, free parking and charging points for e‑vehicles
• Individual mobility : private car and bike leasing

Inklusion

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