Senior Field Service Specialist (m / f / d)

A Day in the Life

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Gain the opportunity to be at the forefront of the future of electrophysiology and address the needs of our patients, globally. As a Field Service Specialist (m / w / d) with our fast-growing Cardiac Ablation Solutions (CAS) team, you will play a key role in providing technical support for the Clinical Field and Sales team for assessment, installation, servicing and maintenance of the Affera™ Mapping and Ablation System equipment. We are dedicated to leading the market with our innovating cutting-edge ablation catheters, cardiac mapping systems, and traditional electrophysiology (EP) products.

Join our team and be part of a community of experts committed to ensuring quality and affordable care around the world. This position will be based primarily in Germany and also other European markets and will be a remote role. Travel to Medtronic locations may be needed to attend meetings from time to time.

There is a facility-based immunization requirement for this position. Therefore, full Measles immunization is a requirement to fill the open position.

Responsibilities

• Perform site assessments, installations, inspections, verifications, corrective and preventive maintenance to ensure successful implementations of Affera equipment.
• Maintain and submit technical records as per regulatory requirements.
• Input to technical knowledge base and dissemination of knowledge of our products to Sales and Clinical teams.
• Input to service processes to ensure continual improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Participate in the development and delivery of technical training to our distributors, partners, agents and technically qualified representatives of customer base.
• Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production.

Required Knowledge and Experience

• Technical education, such as a degree in biomedical engineering, or similar background
• Around 5 years’ experience in field engineering maintenance in medical devices, aerospace, or other highly regulated environments (medical devices desirable)
• Ability to troubleshoot problems and technically diagnose medical equipment
• Flexibility to travel frequently – the majority of the role will be traveling
• A strong working knowledge in German and English

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

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