ServiceNow Business Analyst

Stellenbeschreibung:

Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and Middle East.

About the Role:

Job Title: ServiceNow Business Analyst

Location: Stuttgart, Germany (Onsite or Hybrid 2-3 Days)

Job Type: Full time or Contract

A ServiceNow Business Analyst is responsible for understanding business requirements, translating these requirements into ServiceNow functionalities, and supporting the end-to-end implementation lifecycle. The analyst works closely with project managers, developers, system administrators, and business users to ensure successful deployment and continual improvement of ServiceNow modules.

Main Responsibilities

Requirement Gathering: Collaborate with business leaders, process owners, and stakeholders to elicit, analyze, and document business requirements. Conduct workshops, interviews, and surveys to understand current processes and pain points.
Process Analysis and Optimization: Assess existing business processes, identify inefficiencies, and propose improvements leveraging ServiceNow capabilities. Map out current and future state processes, ensuring alignment with best practices.
Solution Design: Translate business requirements into detailed functional specifications. Work with ServiceNow architects and developers to design solutions that meet business needs while maintaining technical feasibility.
Configuration and Customization: Support the configuration and customization of ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM),
Stakeholder Engagement: Maintain effective communication with stakeholders throughout the project lifecycle. Facilitate regular meetings, status updates, and presentations to keep stakeholders informed and engaged.
User Acceptance Testing (UAT): Develop test cases and scripts based on requirements. Coordinate and support UAT, ensuring that solutions meet user expectations and business objectives.
Change Management: Assist in preparing change management materials including user guides, training content, and process documentation to facilitate smooth adoption of new ServiceNow functionalities.
Post-Implementation Support: Provide ongoing support and maintenance for implemented ServiceNow solutions. Monitor system performance, handle user inquiries, and coordinate enhancements as needed.
Reporting and Analytics: Design and implement dashboards, reports, and metrics to provide insights into process efficiency, service levels, and business outcomes.
Compliance and Quality Assurance: Ensure that ServiceNow implementations adhere to organizational compliance standards, policies, and regulatory requirements. Conduct regular audits and quality checks.