SITUATION MANAGER (MFD)

Do you have a passion for fighting fires and a talent for preventing them in the first place? Can you combine deep technical expertise with outstanding communication skills to lead a team through a crisis? If you are someone who remains calm, thinks clearly, and makes qualified decisions when the pressure is on, then you might be the Situation Manager we are looking for!

Benefits

We offer a unique and dynamic dual role that combines the thrill of high‑stakes incident management with the deep satisfaction of proactive engineering. We invest in your professional growth to ensure you master both aspects. You will play a vital part in protecting our business and customers with the full support of a collaborative team and the autonomy to make a difference.

• Continuous growth: opportunities for certifications, training (e.g., advanced security observability or incident command), and attendance at conferences.
• A collaborative environment: a supportive team and a dedicated community of practice with fellow Situation Managers to share knowledge, refine strategies, and perfect the art of incident response.

You can find more information about our benefits here.

Job Overview

This is a hybrid role with two core functions.

• Situation Manager : When a major IT incident strikes, you will lead the response, coordinate cross‑functional technical teams, manage all stakeholder communication, and drive the issue to resolution with confidence and clarity.
• TechOps Software Engineer : Your day‑to‑day work focuses on preventing future incidents through advanced technical support, bug hunting, and root‑cause analysis, with a special focus on enhancing our security posture and system observability. You will proactively harden our systems and improve our monitoring capabilities to detect and resolve issues faster than ever before.

Read more about our IT department here.

Qualifications

• Incident Management: Demonstrated experience leading incident response efforts, coordinating technical teams, and facilitating blameless post‑mortems.
• Software Engineering Experience: Proven experience in a technical role such as Site Reliability Engineering (SRE), Senior Technical Support, or Software Development, preferably with Java‑based backend systems.
• Firefighting Skills: Exceptional ability to remain calm, focused, and decisive in high‑pressure situations.
• Communication Mastery: Outstanding verbal and written communication skills, able to articulate complex technical issues to both technical and non‑technical stakeholders.
• Technical Foundation: Strong understanding of observability principles (monitoring, logging, tracing) and IT security best practices.

Next Steps

Apply today! If you have any questions regarding the position, please contact Malte Beran, Department Manager, Software Development.

About Us

We believe our employees are key to our success. We offer development and opportunities to grow and find new challenges within JYSK. Since our founder Lars Larsen opened his first store in Denmark in 1979, JYSK has expanded its global presence with stores and web shops worldwide.

We want to include everyone regardless of age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, or experience. Together we celebrate diverse voices and create an inclusive culture.

Learn how we process your data in our Privacy Policy.

Remote Work: No

Employment Type: Full‑time

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