Abercrombie & Fitch - Key Lead (m/w/d), Mall of Berlin

Overview

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, with over 750 stores across North America, Europe, Asia and the Middle East, and e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and put our people first, offering equitable compensation and benefits, flexibility, competitive Paid Time Off, and programs such as Associate Resource Groups and volunteer opportunities to give back to global communities. The German language description mirrors these points for the German-speaking audience.

Responsibilities

• The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor and providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively.
• Part of the store leadership team, responsible for driving store performance on the floor through customer experience and achievement of daily sales goals with the team.
• What You’ll Do – Opening and closing routines; Product knowledge & brand awareness; Business understanding; Proactive thinking; Attention to detail; Register/Point of Sale use; Asset protection; Visual displays; System skills; Work schedule requirements.
• Availability – Schedule varies weekly with at least 25 hours per week; required availability on Saturdays and Sundays and certain holidays; hours may increase during peak periods.
• German version: Key Leads (m/w/d) ensure a high-quality shopping experience, train and oversee sales floor and warehouse staff, and ensure smooth store operations; part of the management team with responsibility for store performance and daily sales targets.
• Deine Aufgaben – Öffnungs- und Schließroutine; Produktwissen & Markenbekanntheit; Kennzahlen- und Umsatzverständnis; proaktives Denken; Detailgenauigkeit; Kassentätigkeiten; Diebstahlvorbeugung; Warenpräsentation; Systemabläufe; Arbeitszeiten.
• Deine Arbeitszeiten – Wochenweiser Plan mit mindestens 25 Stunden/Woche; Verfügbarkeit an Samstagen/Sonntagen und bestimmten Feiertagen; bei Bedarf Erhöhung der Stunden.

Qualifications

• What it Takes – Education: High School Diploma/G.E.D. equivalent preferred; Retail Experience: at least 1 year preferred; Supervisor/Managerial Experience: not required; CEFR B2 Fluency in English & German required.
• Customer Focus; Communication; Interpersonal Interaction; Fashion Trend Knowledge; Outgoing; Assertiveness; Adaptability/Flexibility & Stress Tolerance; Poise & Ambition; Multi-Tasking; Applied Learning; Promoting Diversity & Inclusion; Work Ethic; Omni Channel Services.
• Was du mitbringst – Fließende Englischkenntnisse; 1 Jahr Einzelhandelserfahrung erwünscht; Führungsverantwortung nicht vorausgesetzt; CEFR B2 Englisch- und Deutschkenntnisse erforderlich; Kund*innenservice; starke zwischenmenschliche Fähigkeiten; Modebewusstsein; Aufgeschlossenheit; Durchsetzungsvermögen; Anpassungsfähigkeit; Flexibilität; Stresstoleranz; Ehrgeiz; Multi-Tasking; Inklusion & Vielfalt; selbstständiges Problemlösungsdenken; Omni Channel Services.

Benefits / Additional Information

• What You’ll Get – Benefit programs designed to fit you, including quarterly sales incentive bonus, merchandise discount, flexible schedule, career advancement opportunities, potential to become a Brand Affiliate, training and development, and a global team celebrating individuality.
• Follow on Instagram @LIFEATANF; Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.
• Was wir bieten – Breite Benefits-Programme, quartalsweise Bonus, bezahlter Urlaub, Mitarbeiterrabatte, Unterstützung durch Hilfsprogramme, flexible Arbeitszeiten, interne Aufstiegschancen, Schulung/Entwicklung, globales Team, das dich feiert.

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