Azure Cloud Platform Engineer (Audiocodes SBC)

Cloud Platform Engineer - Remote (UK) - £50,000-£70,000

We're working with a fast-growing, globally distributed technology organisation to find a Voice & Cloud Operations Engineer to join their CloudOps function. This is a fully remote role offering the opportunity to work on large-scale enterprise voice platforms and cloud-based communications systems.

This position is ideal for someone with a strong voice engineering background who enjoys deep technical troubleshooting, platform ownership, and working in complex, real-world environments.

The Role

You'll play a key role in supporting and operating enterprise voice platforms, with a focus on SIP-based services, SBC environments, and cloud connectivity . Acting as a senior escalation point, you'll lead technical investigations and ensure high availability across critical systems.

The role is more platform-focused than pure SBC engineering , making it a great fit for someone with foundational SBC experience who wants to deepen their expertise.

Key Responsibilities

• Act as a Tier 3/4 escalation point for voice-related incidents and production issues
• Troubleshoot deployments, call routing failures, and voice quality issues
• Perform deep technical investigations across SIP, VoIP, and cloud infrastructure
• Support and maintain SBC environments (configuration, routing logic, certificates, security)
• Assist with migration projects , including transitions to modern authentication (OIDC)
• Work within Azure environments , diagnosing connectivity and performance issues
• Create and maintain technical documentation and runbooks
• Contribute to automation Scripting (PowerShell/Bash) for operational efficiency
• Participate in an on-call rotation for critical support

Key Requirements

• ~5+ years' experience in Voice/Unified Communications/Cloud Operations
• Solid understanding of SIP, VoIP, and telephony concepts
• Experience working with Session Border Controllers (SBCs) (AudioCodes preferred, but not essential)
• Experience supporting Microsoft Teams Direct Routing
• Strong troubleshooting skills across network, application, and provider layers
• Experience with tools like Wireshark for packet analysis
• Scripting experience with PowerShell or Bash

Desirable Skills

• Exposure to Azure monitoring tools
• Experience with Skype for Business (on-prem or hybrid)
• Experience supporting cloud migrations or identity integrations (eg OIDC)

What's on Offer

• Fully remote working
• Salary between £50,000 - £70,000
• Opportunity to work on large-scale enterprise cloud voice platforms
• Exposure to modernisation and migration projects
• A collaborative, globally distributed engineering environment

Additional Info

This role is open to candidates with baseline SBC knowledge who are keen to develop further , making it an excellent opportunity for someone looking to step into a more platform-focused CloudOps position .

Interested?

We're actively reviewing profiles - feel free to send your CV for consideration or reach out for a confidential discussion.