Business Process Owner – Order to Cash (m/f/d)

As our Business Process Owner – Order to Cash (m/f/d) you are responsible for the governance, design and continuous development of global order-to-cash processes. Acting as the central point of accountability for O2C process topics, you ensure standardization, performance and compliance across markets while enabling transformation and supporting business growth.

YOUR CONTRIBUTION

• End-to-End Process Ownership: Own the global order-to-cash process including governance, standards and KPIs, and act as key decision point for process-related topics
• Process Design & Standardization: Design and further develop scalable O2C processes, ensuring global consistency while balancing local requirements
• Transformation & Digitalization: Support and coordinate transformation initiatives (e.g. ERP rollouts, automation, e-invoicing) and contribute to system and process design
• Cross-functional Collaboration: Work closely with Finance, Sales, Supply Chain, IT and service or BPO partners to ensure alignment across the O2C process landscape
• Performance Monitoring & Improvement: Analyze key performance indicators (e.g. DSO, billing accuracy) and initiate improvement actions to enhance efficiency and cash performance
• Compliance & Controls: Ensure adherence to internal controls, regulatory requirements and audit standards within the O2C process
• Change Management & Enablement: Support change initiatives through stakeholder communication, training and process adoption across regions

YOUR PROFILE

• University degree in business, finance or a related field
• Relevant experience in order-to-cash, accounts receivable or end-to-end O2C process environments
• Experience working across finance, sales, supply chain and shared service or BPO structures
• Strong understanding of O2C processes, KPIs and performance drivers (e.g. DSO, billing accuracy, cash collection)
• Experience with ERP systems and data-driven process environments (e.g. SAP ECC/S4 HANA, ideally SD module)
• Structured and analytical working style with the ability to translate data into process improvements
• Experience in regulated environments is an advantage
• Fluency in English; German would be a plus

YOUR BENEFITS

• Individual career development in a purposeful job: you improve the quality of life of our patients!
• Hybrid work model that allows a good work-life balance
• Attractive location with good transport links, modern workplaces and a company restaurant
• Global family business with flat hierarchies and an open, respectful corporate culture
• Attractive remuneration with extensive social benefits
• Variety of employer-subsidized benefits such as WellPass, Germany ticket, Corporate Benefits and JobBike