Client Solutions Manager - (Fashion) - Global Business Solutions - Hamburg

Responsibilities

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the clients' growth strategies, including upsells, renewals and campaign reactivations.

• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key Fashion & Luxury clients and agency partners (media, creative, and marketing partners).
• Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Partnership Managers team.
• Manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time.
• Kick‑off campaigns with clients and manage all timelines, assets and opportunities for optimization.
• Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.
• Work and collaborate with a diverse group of internal cross‑functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
• Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign.
• Build scalable processes for our growing Client Solutions Management Team.
• Work with the campaign execution team to ensure ad specifications are accurate as well as being responsible for the reporting of and optimisation of campaigns.

Qualifications

Minimum Qualifications

• 5+ years of experience in client solutions, account management or digital advertising.
• Experience managing campaigns across digital platforms and ad tech product.
• Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API (CAPI), MMP, SKAN etc).
• Experience managing Paid Social on client, agency or platforms.
• Experience in managing performance and branding campaigns.
• Experience in a client facing role is essential.
• High oral and/or written fluency in German and English is required to communicate directly with stakeholders across the region, reflecting the nature of the markets this position covers.

Preferred Qualifications

• Experience of working with clients in the fashion and luxury industry.
• Background/experiences in performance and branding campaigns.
• Proven success in a highly dynamic, rapidly changing environment.
• Previous experience working across multi markets (preferred but not necessary).
• Deep understanding of the digital landscape and a passion for social media.
• Detail oriented, data driven, and analytical mindset with exceptional organisational skills.
• Experience diagnosing and solving technical problems with product and engineering teams.