Client Support Agent - Turkish Speaker

About HFM

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent - Turkish Speaker to join our team and help us attract top talent globally.

Your role at HFM

Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
Offer guidance and troubleshoot support to assist clients.
Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
Escalate complex or unresolved issues to the appropriate person or Manager.
Identify areas for improvement and share suggestions and feedback with the team.

Requirements

• University Degree or relevant working experience (customer support or HORECA roles).
• Excellent command of the English and Turkish language (oral and written).
• Computer literacy, with knowledge of Microsoft Office applications and CRM systems.
• Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.