Antler

Customer Experience Associate

Stellenbeschreibung:

Location

Berlin

Employment Type

Full time

Location Type

On-site

Department

Customer Experience

Compensation

  • €55K – €65K • Offers Equity

What you’ll do

  • Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high
  • Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams
  • Help design and scale our CX process - from building out a help center to improving in-app onboarding
  • Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community
  • Act as the voice of the customer, providing actionable feedback to marketing, sales, and product

What we’re looking for

  • 1-2 years of Customer Success or Support experience, ideally at a fast-growing startup
  • A self-driven problem-solver who always goes the extra mile
  • Clear and warm communication skills - whether over email, chat, or live calls
  • Ambition to learn fast, grow with the team, and take on real responsibility

Bonus Points

  • Experience with SaaS, B2B software, or marketing/SEO tools
  • Familiarity with help desk systems, onboarding flows, or community-building
  • Exposure to AI / SEO / growth tooling or customer support automation
  • Experience working in a high-growth, venture-backed startup environment

What we offer

  • Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups
  • Regular team events and off-sites
  • Aggressive equity compensation packagePaid Uber Eats & Uber home when working late
  • The most beautiful office space and work environment in Berlin

Compensation Range: €55K - €65K

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EnglishEN: Please refer to Fuchsjobs for the source of your application
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Stelleninformationen

  • Veröffentlichungsdatum:

    09 Mär 2026
  • Standort:

    Berlin
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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