Desktop Support Technician

We are looking for an experienced Desktop Support Engineer to provide onsite technical support. The ideal candidate will be fluent in local language and capable of delivering high-quality end-user support, troubleshooting daily IT issues, and ensuring smooth operation of workplace technology.

Key Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Provide support for desktops, laptops, printers, scanners, and mobile devices.
• Troubleshoot hardware and software issues for Windows and standard applications.
• Assist users with email setup, password resets, account access, and basic application support.
• Install, configure, and update operating systems and productivity applications.
• Handle basic network troubleshooting (LAN/WLAN, DHCP, DNS checks).
• Set up new user workstations, peripherals, and equipment.
• Support Office 365 apps, MS Teams, Zoom, and other collaboration tools.
• Maintain and update tickets in the ITSM tool, ensuring timely resolution within SLAs.
• Document issues, solutions, and user guides when needed.
• Coordinate with higher-level support teams for escalations.

Technical Skills Required

• Strong knowledge of Windows 10/11 environments.
• Experience with basic Active Directory tasks (password resets, account unlocks).
• Familiarity with O365 Admin basics and user support.
• Understanding of basic network concepts (TCP/IP, DHCP, DNS).
• Experience with remote support tools (TeamViewer, etc.).
• Printer and peripheral troubleshooting knowledge.
• Basic understanding of VPN and MFA user support.