Digital Transformation Lead – Customer Services (m/w/d) AIRBUS

Arbeitsort

Hamburg

Beginn

• Informatiker/in
• Berater/in - digitale Transformation

As a Digital Transformation Lead – Customer Services (m/w/d) at Airbus, based in Hamburg Finkenwerder, you will join the dynamic Transformation & Digital team within Customer Services Operations. This full‑time role offers the opportunity to lead and contribute to critical projects, while collaborating across multi-disciplinary and international teams. Your expertise in project management will be pivotal in defining strategies, implementing solutions, and ensuring seamless delivery within matrix organizations. Your goal will be to drive results with structured planning and active risk management, while engaging stakeholders through effective communication.

• Take charge of leading and contributing to cross‑functional projects within the department’s portfolio.
• Define, implement, and manage project teams across all project phases, including staff from various functions.
• Develop robust business cases and ensure milestone delivery according to project plans and portfolio guidelines.
• Maintain risk and opportunity management throughout project lifecycles.
• Prepare concise decision‑making dossiers and project review materials for management presentations.
• Communicate project updates, progress, and risk assessments to relevant stakeholders.
• Incorporate lessons learned and proactively seek simplifications in processes.

Voraussetzungen

To thrive in this role, you will need excellent analytical and interpersonal skills combined with a structured working style. Candidates should be adept at handling complex challenges autonomously and excel in multitasking, even under time pressure. Strong technical proficiency and experience in customer service and project management are paramount.

• Hold at least a bachelor's degree in Engineering, Business Informatics, Industrial Engineering, Business Administration, International Management, or Economics.
• Possess 4 years of experience in customer service roles and 2 years in project leadership.
• Demonstrable expertise in project management, stakeholder management and using IT tools like SAP and Google Workspace.
• Good knowledge in change management and foundational understanding in process management and risk management.
• Ability to work in cross‑functional, international teams and occasionally travel (4–6 times per year).
• An unlimited employment contract ensuring long‑term job security.
• Above‑average salary and Equal Pay policies.
• 35‑hour work week for improved work‑life balance.
• Opportunity for permanent employment within one of Germany's leading aerospace companies.
• Flexibility in handling extra hours: choose between overtime pay or compensatory time off.