German Customer Representative

Location: Lisbon, Portugal
Start date: 4 December 2025
Work type: On-site
Schedule: Full-time, 39h/week

About the Role

We are looking for a German-speaking Customer Service Representative to join the Seller Support Team  in Lisbon.
In this position, you will support online sellers by providing professional, solution-oriented assistance to help them succeed on the platform.

Main Responsibilities

• Provide high-quality customer service to sellers through phone, chat, and email.

• Manage inquiries related to accounts, orders, and platform processes.

• Identify opportunities to improve sellers performance and drive their success.

• Maintain detailed and accurate case records in the system.

• Ensure all communications meet the brands quality standards.

• Collaborate with internal teams to resolve complex issues efficiently.

Requirements

• Native or fluent German (C2) and good English (B2+).

• Minimum 1 year of experience in customer service, telesales, account management, or customer success ideally linked to business development.

• Sales awareness and the ability to influence seller success (mandatory).

• Strong communication, empathy, and problem-solving skills.

• Flexibility to work on rotating shifts, including weekends.

Working Hours

• Monday to Sunday, rotating shifts:

  • 08:0017:00 or 09:0018:00 (2 rotating days off)

• Later stage: Possible 24/7 rotation (to be confirmed by the client).

Compensation and Benefits

• Base salary: 1,100 × 14 months

• Performance bonus: 100 × 11 months

• Meal allowance: 7.23 per working day

• Transport allowance: 20 per month

• Health insurance: active from day one

Why Join Us

• Work for one of the most innovative global tech companies.

• Develop your customer service and sales skills in an international environment.

• Receive full training and continuous support.

• Enjoy great benefits and the vibrant lifestyle of Lisbon.