IT Helpdesk Expert (m/f/x) for Digital Workplace and IT-Support

Stellenbeschreibung:

IT Helpdesk Expert (m/f/x) for Digital Workplace and IT-Support

Do you regard freedom as an opportunity to do something new? Do you say what you think, and do what you say? Does success drive you to take on new challenges and overcome them with passion? Then Rodenstock is just the place for you!

About Rodenstock

The Rodenstock Group is an international innovation leader and manufacturer of spectacle lenses in the eye health sector. This is driven by our philosophy “B.I.G. VISION FOR ALL – Biometric Intelligent Glasses- for a paradigm shift in bespoke varifocal lenses. The medical technology company, founded in 1877 and headquartered in Munich (Germany), employs around 4,300 people worldwide, maintains five central production facilities and is represented by sales offices and distribution partners in more than 85 countries. Due to the combination of German brand quality, technical innovation and global growth, you will find a wide range of work with a good deal of freedom for new ideas and your own personal development at Rodenstock.

Your responsibilities

Partial responsibility for defining and continuously developing the IT Workplace Roadmap, with a strong focus on integrating new and emerging technologies
Implementation of IT-Security Tools
Design and support of IT guidelines and policies
Installation, commissioning, and support of IT equipment, as well as troubleshooting, both on-site and remotely
Management of Microsoft 365 cloud services, including Teams and Intune
First- and second-level support for employees domestically and internationally using a ticketing system, as well as providing dedicated support for top management
Consultation and support for internal users on technical issues
Process and solution analysis, optimization and standardization
Integration of external service providers
Participation in projects and rollouts

Your profile

Completed apprenticeship as an IT specialist (m/f/x) in systems engineering, information and communications technology, IT systems (electronics) or a degree in a technical field (IT)
Multiple years of experience in IT support and communication, including end-user devices and cloud services
Proficient in supporting the MS 365 ecosystem, including Windows, Office, Teams, Intune, Entra, and related tools
Knowledge of current network and security technologies
Experience with software deployment via SCCM
Fluent in German with strong proficiency in English
Communicative team player with strong customer and service orientation, as well as resilience, who handles short-term and challenging situations calmly and confidently
Ability to understand complex systems and develop solutions

What we offer