IT Operations Support Specialist (m/w/d)

DESCRIPTION

We are looking for a talented IT Operations Support Specialist (m/w/d) to join our team specializing in Systems/Information Technology for our Cummins Global Desktop Department in Marktheidenfeld, Bayern, Germany. This position offers a hybrid work model after the initial training period, allowing either 60% on-site / 40% remote or 80% on-site / 20% remote work.

In this role, you will make an impact in the following ways:

• You perform routine system maintenance, implement required changes, and ensure effective disaster recovery to keep systems stable and reliable.
• You set up technology for new employees by preparing and delivering their devices and ensuring they have correct and timely system access.
• You resolve technical issues and carry out authorized updates and upgrades to existing systems to maintain optimal performance and security.
• You conduct preventative checks on IT systems and networks, monitor performance, and proactively address potential risks to avoid disruptions.
• You investigate incidents thoroughly to identify and address the true root cause, ensuring long‑term and sustainable solutions.
• You ensure efficient work processes by continuously looking for improvements and applying best practices to optimize how tasks are carried out.
• You manage access rights responsibly, ensuring users receive the correct system permissions while protecting systems from unauthorized access.
• You support day‑to‑day IT operations, manage service requests end to end, maintain accurate system records, and help ensure service levels meet business expectations.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong problem‑solving skills using structured, data‑driven methods to identify root causes, implement long‑term solutions, and prevent recurrence.
• Ability to optimize work processes through efficient, continuous improvement.
• Advanced troubleshooting skills to diagnose and resolve technical issues using established standards.
• A proactive and analytical mindset to ensure accurate decisions aligned with business needs.

QUALIFICATIONS

Education/ Experience:

• Fluent English and advanced German are required for this position.
• College, university, or equivalent degree in Computer Science, Information Technology, Business, or a related field, or relevant equivalent experience.
• Minimal relevant work experience required.

• Job: Systems/Information Technology
• Organization: Cummins Inc.
• Role Category: On-site with Flexibility
• Job Type: Exempt - Experienced
• ReqID:
• Relocation Package: No
• 100% On-Site: No