IT Service coordinator

Overview

CDS, a Hewlett Packard Enterprise company (CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering the difference in business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,700 employees and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Qualifications

• A structured, process-driven, and independent approach to work
• Desirable knowledge of operational workflows within data center environments
• Excellent communication skills, with the ability to interact effectively with customers, cross-functional teams, and external service providers
• Good English language skills, both written and spoken
• Proficiency in Microsoft Office tools, including Outlook and Excel
• A strong customer and service orientation
• Experience with IT ticketing systems, preferably ServiceNow, is a plus

Responsibilities

• Act as the central interface between customers, service providers, and internal departments
• Coordinate all IT-related service activities
• Maintain the customer database (as a user)
• Ensure and monitor compliance with contractual service agreements
• Prepare documentation, reports, and statistics using MS Word and MS Excel
• Manage media inventory, including administration and tracking of storage media (e.g., hard drives)
• Coordinate spare parts logistics

Visit our privacy policy here:

Here you can access to our GDPR policy:

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Media