Loyalty Technology & Integration Manager (m/f/d) - Berlin – Berlin – Jetzt bewerben!

About Us

We are seeking a highly skilled and experienced Loyalty Technology & Integration Manager for a 12-month assignment at Leonardo Hotels Headquarters Berlin. The role involves leading the implementation and integration of a new loyalty platform in partnership with a technology vendor.

Reporting to the Global Head of Loyalty, you will ensure seamless implementation and integration of our new technological platform. This hybrid role requires frequent international travel.

What We Offer

• 30 vacation days & a 38‑hour week
• Hybrid working model
• Free online language courses
• Support to balance work and family life
• Europe‑wide employee app “LEAPP”
• Discounts on accommodation and restaurants of the Fattal Hotel Group
• Training and development programmes at the Leonardo Academy
• Holiday & Christmas bonus – additional special bonuses possible
• Team events

Main Duties

• Act as the main technical point of contact and project manager with our third‑party CRM and loyalty platform vendor.
• Oversee end‑to‑end implementation of the new loyalty platform, ensuring alignment with business requirements and technical specifications.
• Manage integration with existing key hotel systems, particularly Property Management Systems (PMS).
• Translate business needs into technical requirements and vice versa, facilitating clear communication between commercial teams and the tech vendor.
• Identify and troubleshoot technical issues, coordinating resolutions with the vendor and internal IT teams.
• Manage project timelines, deliverables, and budgets related to the technology implementation.
• Ensure data integrity and security standards are met throughout the platform.
• Provide technical support and guidance to the loyalty program team.

Profile

• Hotel experience.
• Previous experience in a similar role, managing technology development projects with third‑party vendors such as Salesforce or Oracle.
• Demonstrable experience with large‑scale system integrations involving CRM, loyalty platforms, or PMS systems in hospitality or retail.
• Strong understanding of software development lifecycles (SDLC) and project management methodologies.
• Excellent communication skills, able to articulate complex technical concepts to non‑technical stakeholders and translate business requirements to technical teams.
• Proficiency in English; additional European languages are a plus.
• Willingness to travel internationally frequently.
• Thrives in a dynamic and evolving environment.

Diversity & Inclusion

We value diversity. Leonardo Hotels welcomes people of different origins, religions, genders, ages, sexual orientations, and with disabilities. Your personality matters!

Contact

Rosa Stadler – Personalreferentin

Leonardo Hotels Central Europe, Landsberger Allee 117A, 10407 Berlin

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