Premium Support Engineer - Linux/K8s/German speaking

Stellenbeschreibung:

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite, SUSE® Rancher Suite, SUSE® Edge Suite, and SUSE® AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their mission‑critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond.

SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit .

Premium Support Engineer – Linux/K8s/German speaking

Job Description

The Premium Support Engineer is assigned to provide support to our enterprise customers with post‑implementation product support and is primarily responsible for the identification and resolution of issues with SUSE related products. You will develop business relationships with the customer account’s technical and management staff, and support the customer by gaining first‑hand knowledge of their system, configuration and business needs. The engineer will use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer expectations. The engineer’s goals are to pro‑actively help the customer avoid potential problems and maintain the environment of SUSE technology in an optimal and efficient manner. The engineer will be available to respond in a timely manner (defined in the contract) to any issues that may arise with the implemented SUSE technologies and will utilize resources within the Company as needed to assist with these issues. An engineer will also listen to the needs of the customers for opportunity discovery and forward them to the appropriate internal team (Sales, Services) for further development.

Focus Areas

To succeed you will need to demonstrate technical skills in designing and delivering enterprise‑level solutions by troubleshooting and providing accurate and timely resolution to customer issues. Your knowledge of open source and ability to articulate the key values of SUSE products, solutions and strategy will be a great asset.

Preferred Experience & Skills

Proven technical skills in designing and delivering enterprise-level solutions in two or more of the following:
- Platform‑as‑a‑Service software & Linux container technology such as Docker/Kubernetes, etc.
- Enterprise Linux
- Application Delivery
- Understanding of the complexities of networking
- Experience in Red Hat technologies and any Linux accreditations
Excellent interpersonal skills
Build and maintain strong relationships with customers at different levels of their organizations
Proven ability to work independently and take initiative
Flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework
Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution
Strong analytical and problem‑solving skills
Extensive experience in a high‑tech or software company
Basic MS Office and corporate applications knowledge
Bachelor’s Degree and/or applicable experience
May at times be required to work outside of standard business hours
Cultural fit with SUSE is essential in the growing organization
Fluency in German and English

Personal Attributes

Work approach – willing to learn and proactively explore new things daily
Strong problem‑solving skills to diagnose and resolve technical issues
Good priority setting and collaboration skills
Customer / service‑minded

Background Check

The role is subject to successful background checks, including criminal, credit, and employment references. The candidate is required to complete the background checks once an offer has been accepted.

What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.