Solution Deployment Manager

Artificial Intelligence. Actual Impact.

At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).

We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work‑life better for real people — not just in theory — you're in the right place.

Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.

About This Opportunity

A Solution Deployment Manager leverages skills in Project Management and Business Analysis, to ensure that customers are quickly and successfully onboarded to the Docebo platform. This role sits on the Professional Services team and is responsible for managing the Onboarding Phase for multiple customers. You will work closely with Help Desk Specialists and Customer Account Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo. Docebo is a high‑energy work environment, so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi‑tasking.

Responsibilities

• Deal with customers from different countries, managing multiple projects concurrently;
• Consult and work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
• Document onboarding project activities to ensure alignment and continuity across the Customer Success departments.
• Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
• Prevent, identify, quantify, and communicate risks internally and externally
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets

Requirements

• Fluent in German both written and spoken
• Fluency in English both written and spoken
• Great understanding of consulting processes and software implementation
• Experience in an IT Project Manager role or in IT service implementation and delivery
• Experience working with clients in the ‘Large Accounts/ Enterprise’ space
• A natural inclination to resolve customer problems and help them be highly successful.
• Ability to travel as required
• Experience in HR/E‑Learning / Learning Management industry is preferred

Benefits & Perks