Support Specialist - Developer components (m/f/d)

Your mission Providing 1st and 2nd level support for our international customers Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs) Proactively contributes to finding solutions in close collaboration with 3rd level support as needed Preparing support documentation, e.g., FAQs, Knowledge Base articles, … Proactive contributions to improving our support processes Keeping expertise up to date by continuous familiarization with new product versions, e.g. by participation in product testing, review meetings, … Processing user feedback for product development and Product Management to improve customer satisfaction Ongoing close cooperation with the development and Product Management teams Supporting development team in writing tutorials and code samples Your profile IT-related University degree, apprenticeship or several years of practical experience in the IT professional domain Very good comprehension skills for quick familiarization with the PTV product world and the use cases of our customers Interested in road logistics use cases Customer focus and strong communication skills Language Skills: Fluency in English, both written and spoken. Communicating clearly in German. Creativity in finding solutions and the ability to prioritize tasks independently Ideally practical experiences in the field of road logistics and its challenges Good programming skills in Java, JavaScript, C# or another high-level programming language.Ideally, practical experiences in web client development with web services and REST APIs Why us? Here you can find our benefits: https://www.ptvlogistics.com/en/about-ptv-logistics/careers/benefits Further information Company: PTV Logistics GmbH Conditions: 40h per week, unlimited, full-time Contact Person Freyja Aspacher Senior Talent Acquisition Manager About Us PTV Logistics - a leading global software company for transportation logistics! We calculate and optimize route planning for logistics companies with record-breaking algorithms to maximize time and cost savings. With more than 40 years of experience, we help to put theory into practice! Interested? Then take a look at our website: https://www.ptvlogistics.com/en