Technical Customer Success Manager (Cloud Infrastructure)

Technical Customer Success Manager (Cloud Infrastructure) Remote (Europe)

Intro

At Humanitec were on a mission to make life easier for developers by helping organizations build world‑class Internal Developer Platforms (IDPs). Our Platform Orchestrator is already shaping how engineering teams deliver software and were looking for someone who wants to be part of that journey.

This isnt your typical support role. As a Technical Customer Success Manager youll be solving real infrastructure problems guiding engineering teams and shaping how customers adopt our technology. If you like rolling up your sleeves diving into Kubernetes clusters and being the person customers trust when things get tricky youll feel right at home here.

About Humanitec

Were pioneers in platform engineering helping enterprise organizations unlock developer productivity at scale. Our team is distributed across the globe fully remote and united by a culture of transparency autonomy and collaboration.

What you'll be doing :

• Acting as the go‑to person for technical questions from customers and prospects.
• Troubleshooting and resolving issues hands‑on. Youre not just escalating youre solving.
• Spotting patterns in customer challenges and improving processes (better documentation tools workflows).
• Feeding customer insights and recurring needs back into the Product team to shape our roadmap.
• Partnering closely with Sales Product and Engineering to make sure customers get the most out of our Platform Orchestrator.
• Sharing your infrastructure know‑how and advocating for best practices around Kubernetes Terraform and modern cloud‑native tooling.

What we're looking for :

• Great communication skills and genuine enjoyment in working with customers.
• A solid technical foundation in software or infrastructure (Terraform Kubernetes IaC). You dont need to be a guru but you should be confident jumping into technical detail.
• Strong problem‑solving and debugging skills.
• The ability to juggle multiple requests without losing track of the details.
• A proactive self‑driven mindset. You like owning problems and seeing them through.
• It would be a plus if you have :
  • Experience in Platform Engineering IDPs or the broader cloud‑native ecosystem.
  • Previous customer‑facing technical experience.

Why you'll enjoy working with us :

• Work at the forefront of Platform Engineering with enterprise customers.
• Fully remote with the flexibility to work from anywhere in Europe.
• A role where your work directly shapes how our customers succeed.
• A collaborative culture that values transparency and inclusion.
• The chance to work hands‑on with cutting‑edge tools and define best practices in the industry.

Required Experience :

Manager

Key Skills

• IT Experience
• Project Management Methodology
• Data Center Experience
• LAN
• Cloud Infrastructure
• Computer Networking
• Visio
• ITIL
• Project Management
• SAN
• Microsoft Project
• Project Management Lifecycle

Employment Type : Full‑Time

Experience : years

Vacancy : 1

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