Warranty, Technical Support, Technical Customer Support

Warranty, Technical Support & Technical Customer Support

Astara Western Europe NV is part of the Astara Group, an international company focused on open, sustainable, and digital mobility. In a rapidly evolving automotive industry, driven by digitalization, electrification, and new forms of mobility, Astara is developing its own ecosystem to support sustainable mobility and enhanced digital experiences. We offer a wide range of mobility products and services, including car ownership, subscription options, and direct sales through new channels — all supported by an advanced digital platform.

Astara Western Europe is a provider of mobility solutions and the proud importer of Hyundai (Belux), Suzuki (Belux), Maxus (Belux/DE), KGM (Belux/NL), MG (Belux), and Isuzu (Belux/NL/DE/CZ/SK/AT/PL).

What does the role of Warranty & Technical Customer Support look like at our company?

As Warranty & Technical Customer Support, you play a key role in supporting the implementation of the customer center strategy for all brands of ISUZU Sales Deutschland. You support the Isuzu markets in Germany, Austria, Slovakia and the Czech Republic, ensuring the highest level of customer service and contributing to the strong positioning of the brand in the market.

This is a mixed aftersales role combining technical support, warranty management and customer service. You act as a key point of contact for the dealer network, manage complex cases and escalations, and actively contribute to process optimization, knowledge sharing and continuous improvement within the customer service organization.

Highlights Of Your Responsibilities

• Act as first-line technical support for the dealer network via Salesforce, phone, email and onsite support
• Analyze and resolve technical issues using OEM technical information and tools
• Advise dealers on diagnostics and repair procedures with close follow-up until resolution
• Ensure complete and accurate documentation of technical cases and warranty files
• Manage, review and submit warranty claims in line with OEM policies and procedures
• Monitor warranty claim status, handle rejections and manage appeals when required
• Coordinate warranty parts returns and support warranty auditsImplement and support recall and service campaigns within the dealer network
• Maintain and publish technical documentation, manuals and service information
• Ensure correct availability of diagnostic software and special tools for dealers
• Support the preparation of service bulletins, technical notes and dealer communications
• Contribute to process optimization, training initiatives and continuous improvement

What We Are Looking For In You

• Minimum 5 years of experience in the automotive sector
• Experience in aftersales, technical support and/or warranty management
• Background as an Automotive Mechatronics Technician is required
• Strong technical knowledge of the automotive or commercial vehicle sector
• Solid understanding of the end-to-end warranty claim process
• Analytical, solution- and customer-oriented mindset
• Strong communication skills and professional dealer interaction
• Stress resistant, accurate and reliable
• Eager to learn, flexible and motivated

What You Can Expect From Us

• An attractive salary package aligned with your expertise, including a wide range of fringe benefits such as an electric company car, group and health insurance etc.
• The opportunity to work in an international, fast-growing mobility group where innovation is key.
• Plenty of room for personal and professional growth, with targeted training and career development opportunities within an ambitious organisation.

At Astara Western Europe, you will have the opportunity to truly shape your career as Warranty & Technical Support Specialist within an international and innovative mobility group. You will be working in an environment where technology, sustainability, and digitalization are at the core — and where your talents have room to grow.

Ready to help build the mobility solutions of tomorrow? Apply today and become part of our driven team!