WordPress Technical Support Analyst

Schedule:

40 hours a week flexible
Client Business hours: US Central

Job Summary:

We're seeking a detail-oriented Technical Support Analyst to join our team and help manage our growing portfolio of Wordpress websites. This role is ideal for someone with solid Wordpress experience who enjoys the operational side of web management and has a knack for documenting processes.

Key Responsibilities:

Wordpress Site Management

• Perform regular Wordpress core, plugin, and theme updates across multiple client sites
• Monitor site health and proactively address performance issues
• Troubleshoot and resolve technical issues as they arise
• Ensure site backups are active, available and ensure recovery procedures are tested

Performance & Optimization

• Conduct regular speed tests using GTmetrix, PageSpeed Insights, and similar tools
• Review and optimize caching configurations (Cloudflare Edge Caching, LiteSpeed, Object, etc…)
• Implement performance improvements based on audit findings
• Monitor Core Web Vitals and make recommendations for improvements

Security & Maintenance

• Support configuration and maintain WAF rules in Cloudflare and other security platforms
• Perform security audits and recommend hardening measures
• Monitor security logs and respond to potential threats
• Keep security plugins properly configured and updated

SEO & Site Structure

• Review and audit for proper SEO structure (meta tags, schema markup, XML sitemaps)
• Ensure technical SEO best practices are followed
• Identify and fix crawl errors and broken links
• Support content team with technical SEO requirements

Documentation & Process Improvement

• Create detailed documentation for all support processes and procedures
• Develop standard operating procedures (SOPs) for common tasks
• Build knowledge base articles for internal use
• Identify opportunities for automation and efficiency improvements

Requirements

2-4 years of hands-on Wordpress management experience
Strong understanding of Wordpress architecture, themes, and plugins
Experience with caching plugins and performance optimization
Familiarity with Cloudflare or similar CDN/WAF services
Basic understanding of SEO principles and tools
Excellent written communication skills for documentation
Ability to work independently and manage multiple client sites

Preferred Qualifications:

Experience with MainWP or similar management tools
Knowledge of basic HTML, CSS, and PHP
Familiarity with hosting environments (cPanel, staging sites)
Experience with page builders (Elementor, Kadence, etc.)
Understanding of Google Tag Manager, Analytics and Search Console

What We're Looking For:

We need someone who is methodical, reliable, and takes pride in keeping sites running smoothly. You should be comfortable working with existing processes while also contributing ideas for improvement. This role requires someone who can balance technical troubleshooting with clear documentation that helps our team scale efficiently.
This is a great opportunity for an early to mid-level professional who wants to deepen their Wordpress expertise while working with diverse client sites and modern web technologies.

Benefits

Independent Contractor Perks: HMO coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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