Team Lead Credit & Fraud (f/m/d)

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

In our headquarters in Düsseldorf we are looking for you as Team Lead Credit & Fraud (f/m/d)

TASKS WITH IMPACT

• You lead a small, highly motivated team of fraud management specialists – both professionally and disciplinarily – and support their continuous development.

• Together with your team, you drive the centralization of our fraud activities across all 22 e-commerce shops.

• You actively shape the Credit & Fraud Management roadmap – from AI-based automation to the implementation of new external fraud tools.

• You identify opportunities, trends, and tools that strategically advance DOUGLAS by developing solid business cases.

• You prepare strategic presentations and decision papers for top management and independently communicate results and recommendations at the leadership level.

• Acting as a central interface, you serve as a competent contact for internal and external stakeholders and as a sparring partner for your team – always keeping the big picture in mind.

• You lead complex projects and ensure efficient execution from planning through to go-live.

• With an international mindset, you help shape our fraud strategy across all markets and provide impulses for innovative developments.

• In close collaboration with other departments, you identify opportunities for process harmonization and develop omnichannel strategies for fraud prevention.

• Based on relevant KPIs, you continuously analyze performance and derive targeted optimizations for credit and fraud rules.

• Together with your team, you develop a clear fraud management roadmap and ensure that strategic goals are achieved through ongoing tracking.

YOUR SKILLS

• Several years of experience in fraud prevention within e-commerce or fintech, ideally across multiple payment methods (invoice, credit card, APMs).

• Strong knowledge of relevant tools, providers, and trends in credit control and fraud prevention (e.g., AI-based systems, Fraud-as-a-Service, deepfakes, shopping agents).

• Initial leadership experience is desirable but not mandatory.

• Degree in business, natural sciences, or computer science – or a comparable qualification (a degree is not a must!).

• Independent, structured way of working with the ability to maintain an overview even in complex processes.

• Strong analytical and conceptual thinking skills.

• Team player with excellent communication skills and a confident presence at all organizational levels.

• Proficient in MS Excel and PowerPoint, especially in preparing management-level presentations.

• Very good command of English and good knowledge of German.

YOUR BENEFITS