Technical Account Manager (TAM), EMEA

Overview

TetraScience is the Scientific Data and AI Cloud company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes.

As a Senior Technical Account Leader, you will provide a strategic technical partnership with customers, bridging business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists\' and R&D IT analysts\' needs, analyze their data environment, assist in the design and implementation of our solutions, and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption, and long-term project success.

Key Responsibilities

• Primary technical point of contact across strategic accounts
• Lifecycle engagement & adoption acceleration from presales to delivery
• Technical health & risk management
• Strategic planning and stakeholder management across sales, product management and engineering teams
• Sales enablement & growth support
• Deep and wide technical and science senior relationships

Strategic Technical Partnership

• Deeply understand customer scientific data and AI architecture & goals
• Provide proactive, prescriptive technical guidance
• Act as a trusted advisor aligned to customer outcomes

Lifecycle Engagement & Risk Management

• Drive adoption & success plan execution
• Conduct regular technical reviews
• Identify risks & recommend optimizations

Sales Support & Escalation Management

• Lead technical strategy for expansions
• Support POCs & co-innovation
• Manage resolution for escalated issues

Value Delivered to Customers

• Accelerate time to value
• Improve stability & uptime
• Strategic roadmap alignment
• Prioritized support & faster resolutions
• Higher ROI through continuous optimization

Commercial Acumen & Sales Enablement

• Support growth through hands-on sessions and enablement presentations
• Showcase tailored demonstrations to prospects, to both small and large audiences
• Solution Mapping: Map business requirements to technical solutions
• ROI Calculation: Determine potential return on investment for proposed solutions
• Relationship Building: Cultivate relationships with clients, sales teams, and technical teams
• Working with science and technology partners such as Databricks and Google
• Negotiation Skills: Collaborate with clients and sales teams to reach beneficial agreements

Technical Account Leadership

• Product Knowledge: Develop a deep understanding of the company\'s product or service offerings
• Demo Development: Design and showcase tailored demonstrations to prospects
• Proposal Writing: Contribute to RFPs/RFIs with detailed technical specifications and solutions

Project Management

• Timeline Management: Ensure projects are kept on track and within scope
• Stakeholder Management: Coordinate with various stakeholders to ensure smooth presales activities

Requirements

• Scientific background academic and/or 5+ years professional experience in Life Sciences
• Senior Technical Architecture experience 5+ years
• Commercial tech sales support
• R&D IT or Data & Informatics
• Data Modeling: Understand logical, physical, and conceptual data models
• Database Systems: Proficiency in cloud RDBMS (like Snowflake) and NoSQL databases (like Redshift and Databricks)
• Big Data Technologies: Familiarity with tools like Spark and data warehousing solutions
• Cloud Platforms: Experience with AWS data services, and also Azure, Google Cloud
• Data Governance and Quality: Understanding of data lineage, metadata management, and data quality processes and tools
• Analytics and BI Tools: Familiarity with Tableau, Power BI, QlikView, and their backend requirements

Benefits

• Competitive Salary and equity in a fast-growing company
• Supportive, team-oriented culture of continuous improvement
• Generous paid time off (PTO)
• Flexible working arrangements - Remote work

We are not currently providing visa sponsorship for this position.

#J-18808-Ljbffr