Technical Support Specialist 3rd level (m / f / d)

Overview

Job ID : R7166

How you will make a difference @ FARO

Responsibilities

• Provide technical support, basic guidance, extended troubleshooting and solutions or answers as listed in the guidelines
• Respond to both, internal and external customers inquiries related to the organization´s hardware and software products
• Escalate internally, when necessary, to other departments ( Level 4 Engineering, Product Management, Engineering or Account Management)
• Thoroughly document customer inquiries in the CRM system
• Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
• Actively provide input to process improvements and support the development of new processes

Qualifications

• This position requires
• University degree (engineer, BA) or a comparable technical education
• Strong service-oriented mindset
• Strong communication skills
• Fluency in English and German, any other European language will be an advantage
• Technical knowledge within Metrology will be preferable
• Demonstrated work experience in a technical service-oriented organization

Benefits

• In general, a permanent employment contract
• Flexible working hours
• Training
• Other employee events and services (e.g. health days, sponsored sports events and charity runs, free drinks and fresh fruit)
• Employee Reward & Recognition Scheme

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