Tesla Support Advisor mit Ungarisch und German (m/w/d) - Berlin

Overview

Customer Support Advisor Hungarian, German (m/w/d) - Berlin at Tesla. You will be part of an international team that puts our customers first, providing outstanding support to our existing German customers regarding our vehicles and services.

What You'll Do

• Communication skills: You are attentive and communicative, able to quickly and effectively handle complex customer inquiries both verbally and in writing.
• Assessment and resolution: You identify customer needs and work creatively and proactively to resolve roadside assistance, technical, and general support requests.
• Support: You respond promptly to customer concerns via phone, SMS, and email, always maintaining a solution-oriented approach for various customer types.
• Coordination: You evaluate customer needs and requests, ensuring timely and efficient escalation when necessary.
• Documentation: You use our software and tools to maintain accurate records of support cases and communications.
• Continuous improvement: You strive to enhance customer service to optimally support our existing and potential customers and ensure quality.

What You'll Bring

• Digital literacy: You work with various systems and can easily switch between them.
• Customer service: You enjoy interacting with diverse customers over the phone, are patient and service-oriented, and address different customer needs.
• Team player: You like working in a team, share knowledge, contribute to the team’s success, and are willing to support occasionally on weekends (once a month).
• Versatile and adaptable: You thrive in a fast-changing, dynamic environment, prioritize tasks effectively, and manage multiple workflows.
• Language skills: Fluent in German (C1+), Hungarian, and English (B2+), written and spoken.
• Eligibility: Valid work permit for Germany and ideally living in or around Berlin.

Benefits

• Career Development and Training: Regular performance reviews, targeted training programs, and further education opportunities (e.g., high-voltage training, management development programs).
• Company Culture: Innovative, collaborative environment with a passion for sustainability.
• Innovative Projects and Technologies: Work on groundbreaking projects shaping the future of automotive and renewable energy.
• Compensation and Benefits: Competitive package including Tesla stock or a cash award, 30 vacation days, 13th-month salary, company pension option, and Deutschlandticket subsidy.
• Dedicated Team and Positive Work Environment: Strong collaboration and great atmosphere.

Qualifications

There are no separate bullet points here beyond the requirements listed above; please refer to the sections What You'll Bring for detailed qualifications.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

Note: This description reflects the responsibilities, qualifications, and benefits for the role as listed.

#J-18808-Ljbffr