Warranty Analyst (m/w/d)

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Accelera by Cummins is looking for a talented Warranty Analyst (m/w/d) to join our Service department in Nürnberg, Bayern, Germany

In this role, you will make an impact in the following ways:

• Join the current product support service engineering team as the warranty adjudicator for eMobility traction products.
• Undergo training and cross-department collaboration to grow into the role.
• Serve as the main contact for warranty decisions on products like electric motors, inverters, and eAxles for international clients.
• Collaborate closely with departments such as Quality, Order Management, Repair Shop, and Operations.
• Develop strong technical knowledge of products to support accurate warranty decisions and reporting.
• Analyze technical input from stakeholders to prepare final warranty decisions for customers.
• Manage warranty claim contracts across multiple international customers.
• Contribute to continuous improvement initiatives and occasionally assist with diagnostics on products, vehicles and systems, always prioritizing safety.

Qualifications

Education/Experience:

• Bachelor’s or Master’s degree in Industrial Engineering, Electromechanical Engineering, or equivalent experience in field service engineering.
• Solid technical background, particularly in electric motors, inverters, and automotive systems.
• Proven experience handling automotive warranty claims.
• Intermediate-level professional experience, ideally including customer-facing roles such as Call Center Representative.

Responsibilities

To be successful in this role the following background is required:

• Strong verbal and written communication skills in both German and English, with the ability to translate technical findings into clear customer reports.
• Skilled in building effective relationships across internal teams and external partners.
• Highly accountable and reliable in meeting deadlines and commitments.
• Proactive in personal and professional development through both formal and informal learning opportunities.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Entry Level

ReqID

Relocation Package No

Seniority level Entry level

Employment type Full-time

Job function Other

Industries Manufacturing

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