Associate Sales Operations Specialist- Inside Sales

About this opportunity

As an Associate Sales Operations Specialist within Align Technology's Inside Sales team, you will play a pivotal role in facilitating the onboarding journey of new Invisalign providers. Reporting directly to the Senior Supervisor, Inside Sales, you will collaborate closely with Inside Sales Representatives to ensure a seamless and exceptional experience for our valued customers.

Responsibilities

• Facilitate the seamless onboarding process for new Invisalign providers, guiding them through administrative procedures and requirements.
• Provide exceptional customer service throughout the onboarding journey, ensuring a positive experience for all stakeholders.
• Handle administrative tasks such as documentation, data entry, and coordination of internal resources to support the onboarding process.
• Utilize Salesforce.com to manage customer interactions, maintain accurate records, and track onboarding progress.
• Collaborate closely with Inside Sales Representatives to address onboarding-related queries and concerns from new providers.
• Proactively identify opportunities to streamline and improve the onboarding process, enhancing efficiency and effectiveness.
• Serve as a point of contact for new providers, offering guidance and support to facilitate their integration into the Align Technology ecosystem.
• Maintain open communication channels with key stakeholders, providing regular updates on onboarding status and addressing any issues or challenges.
• Ensure compliance with regulatory requirements and company policies throughout the onboarding process.
• Contribute to the overall success of the Inside Sales team by assisting in various tasks and initiatives as needed.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field or apprenticeship in business management.
• 0-2 years of experience in customer service, sales support, or similar roles within the healthcare or dental industry is preferred.
• Native level German and very good English language skills.
• Proficiency in Salesforce.com or similar CRM platforms.
• Strong organizational skills with a keen attention to detail.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences.