B2B Advertising Support & Optimization Expert

ERF ID: 32584
Location: Athens – Piraeus
Work Hours: 10:00 – 19:00, Monday to Friday
Training: 20 days starting | Interview Deadline:

Why Join Us?

Step into a career that blends expert-level customer support, advertising strategy, and optimization for one of the world's leading digital advertising platforms. You'll work with a dynamic, high-performing team in Athens, enjoying not just a competitive salary but a career path that rewards expertise, growth, and results.

We offer relocation packages to make your move smooth and stress-free:

Full Package: Flight + hotel stay + real estate agency fee covered

Alternative Package: €250 relocation allowance + real estate agency fee covered (ideal if traveling by car or arranging your own stay)

What You'll Earn

• Training Completion Bonus: €450 (one-time payment, after second cycle of payments)
• Productivity Bonus: Up to €350 (based on target achievement)
• Transportation Bonus: Up to €100/month (proportional to on-site days after training)
• Milestone Relocation Bonuses: €450 after 4, 8, and 12 months of cooperation

Your Role

As a B2B Advertising Support & Optimization Expert, you will empower advertisers to achieve outstanding results with Microsoft Ads. You'll handle a blend of inbound support, proactive optimization, and retention initiatives, ensuring advertisers not only resolve issues but grow their campaigns efficiently.

Key Responsibilities

• Troubleshoot and resolve technical issues with MS Ads account setup, billing, ad disapprovals, conversion tracking, and platform functionality.
• Deliver clear, confident guidance through step-by-step instructions.
• Ensure professional, outcome-driven customer interactions.

Proactive Optimization

Analyze advertiser campaigns to identify performance opportunities.

Recommend actionable, data-driven improvements (keywords, bidding, tracking, budgets, audience solutions).

Educate clients on platform features, including UET, automated bidding, audience targeting, and conversion tracking.

Outbound Recovery & Retention

Reach out to advertisers with negative experiences and rebuild trust using empathy and structured problem-solving.

Provide actionable solutions and follow up to ensure satisfaction.

Escalate complex issues to technical or product teams as needed.

Share recurring pain points to improve processes and platform experience.

What You Bring

• Proven experience in Customer Support, Account Management, or Advertiser Success roles
• Significantly advanced communication, emotional intelligence, problem-solving, and persuasiveness
• Strong understanding of MS Ads or other major PPC platforms (Google Ads, etc.)
• Ability to troubleshoot: UET/conversion tracking, billing, ad disapprovals, ad delivery issues
• Strong analytical skills with the ability to interpret performance data and recommend solutions
• Experience in building or optimizing paid search campaigns, understanding bidding strategies, keyword match types, quality score, and account structure best practices
• Typing speed 25 wpm with 85% accuracy

Nice-to-Have Skills

• Prior experience specifically with MS Ads
• CRM experience (Dynamics, Salesforce, Zendesk)
• Familiarity with data visualization tools or dashboards
• Experience working in a support organization with SLAs/KPIs
• Advanced usage of MS Office Suite

Hiring Path

• Application Review
• Online Test
• HR Interview
• Client Interview

Important Onboarding Note:

All candidates will undergo a background reference check.

Why This Role Stands Out

Launch your international career in a sunny, vibrant city with a strong expat community.

Competitive salary with multiple bonus streams and relocation incentives.

Work on a high-impact role helping B2B advertisers succeed on a global platform.

If you're a German-speaking professional ready to combine customer success, advertising expertise, and optimization skills in an exciting, international environment, we want to hear from you!