B2B Advertising Support & Optimization Expert (relocate Athens)

German-Speaking B2B Advertising Support & Optimization Expert – Athens

ERF ID: 32584
Location: Athens – Piraeus
Work Hours: 10:00 – 19:00, Monday to Friday
Training: 20 days starting | Interview Deadline:

Why Join Us?

Step into a career that blends expert-level customer support, advertising strategy, and optimization for one of the world's leading digital advertising platforms. You'll work with a dynamic, high-performing team in Athens, enjoying not just a competitive salary but a career path that rewards expertise, growth, and results.

We offer relocation packages to make your move smooth and stress-free:

• Full Package: Flight + hotel stay + real estate agency fee covered
• Alternative Package: €250 relocation allowance + real estate agency fee covered (ideal if traveling by car or arranging your own stay)

What You'll Earn

• Gross Salary: €1,300/month
• Training Completion Bonus: €450 (one-time payment, after second cycle of payments)
• Productivity Bonus: Up to €350 (based on target achievement)
• Transportation Bonus: Up to €100/month (proportional to on-site days after training)
• Milestone Relocation Bonuses: €450 after 4, 8, and 12 months of cooperation

Your Role

As a B2B Advertising Support & Optimization Expert, you will empower advertisers to achieve outstanding results with Microsoft Ads. You'll handle a blend of inbound support, proactive optimization, and retention initiatives, ensuring advertisers not only resolve issues but grow their campaigns efficiently.

Key Responsibilities:

Inbound Support (Break/Fix)

• Troubleshoot and resolve technical issues with MS Ads account setup, billing, ad disapprovals, conversion tracking, and platform functionality.
• Deliver clear, confident guidance through step-by-step instructions.
• Ensure professional, outcome-driven customer interactions.

Proactive Optimization

• Analyze advertiser campaigns to identify performance opportunities.
• Recommend actionable, data-driven improvements (keywords, bidding, tracking, budgets, audience solutions).
• Educate clients on platform features, including UET, automated bidding, audience targeting, and conversion tracking.

Outbound Recovery & Retention

• Reach out to advertisers with negative experiences and rebuild trust using empathy and structured problem-solving.
• Provide actionable solutions and follow up to ensure satisfaction.

Cross-Platform Collaboration

• Escalate complex issues to technical or product teams as needed.
• Share recurring pain points to improve processes and platform experience.

What You Bring

Essential Skills & Experience:

• Proven experience in Customer Support, Account Management, or Advertiser Success roles
• Significantly advanced communication, emotional intelligence, problem-solving, and persuasiveness
• Strong understanding of MS Ads or other major PPC platforms (Google Ads, etc.)
• Ability to troubleshoot: UET/conversion tracking, billing, ad disapprovals, ad delivery issues
• Comfortable using MS Copilot
• Strong analytical skills with the ability to interpret performance data and recommend solutions
• Experience in building or optimizing paid search campaigns, understanding bidding strategies, keyword match types, quality score, and account structure best practices
• Typing speed 25 wpm with 85% accuracy

Nice-to-Have Skills:

• Prior experience specifically with MS Ads
• Broader digital marketing exposure (analytics, tracking, audiences)
• CRM experience (Dynamics, Salesforce, Zendesk)
• Familiarity with data visualization tools or dashboards
• Experience working in a support organization with SLAs/KPIs
• Advanced usage of MS Office Suite

Hiring Path

1. Application Review
2. Online Test
3. HR Interview
4. Client Interview

Important Onboarding Note: All candidates will undergo a background reference check.

Why This Role Stands Out

• Launch your international career in a sunny, vibrant city with a strong expat community
• Competitive salary with multiple bonus streams and relocation incentives
• Work on a high-impact role helping B2B advertisers succeed on a global platform
• Comprehensive training and ongoing development in digital advertising

If you're a German-speaking professional ready to combine customer success, advertising expertise, and optimization skills in an exciting, international environment, we want to hear from you!