Bilingual (German-English) Support Consultant - Relocation to the Mediterranean

Stellenbeschreibung:

About the Role

We are looking for Customer Happiness Agents to join our offices in Athens, Lisbon, and Madrid. Provide top-level service, solve issues, and work in a multicultural team. Full relocation package included.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

Handle customer inquiries via phone, email, and live chat in a professional and timely manner
Provide clear and effective solutions to technical or service-related issues
Support customers with account setup, billing, orders, or product use
Document and update customer records in the system
Collaborate with colleagues and supervisors to continuously improve processes
Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

Native or near-native German (C1-C2) and good level of English (B1 or higher)
Strong communication and active listening skills
Ability to stay calm and positive when solving customer issues
Basic computer skills (MS Office, email, chat platforms)
No prior experience needed full paid training is provided
Motivated to relocate and start an international career abroad

What We Offer

Relocation package :
- Flight ticket to Spain, Greece, or Portugal
- Airport pickup upon arrival
- Company-paid hotel accommodation during the first weeks
- Assistance in finding long-term housing
Salary & Benefits :
- Competitive monthly salary + performance-based bonuses
- Paid initial training and continuous coaching
- Private health insurance (in some locations)
Work-Life Balance :
- Full-time, 40 hours per week, with rotating shifts
- Paid vacation days + public holidays