Client Solutions Manager - Fashion & Luxury - Global Business Solutions - Berlin

Overview

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the clients' growth strategies, including upsells, renewals and campaign reactivations. In this role, you will be working closely with the Brand and Agency Partnerships teams to deliver a first-class service to clients. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key Fashion & Luxury clients and agency partners (media, creative, and marketing partners).
• Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Partnership Managers team.
• Manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time.
• Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization.
• Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
• Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign.
• Build scalable processes for our growing Client Solutions Management Team.
• Work with the campaign execution team to ensure ad specifications are accurate as well as being responsible for the reporting of and optimisation of campaigns.

Minimum Qualifications

• 5+ years of experience in client solutions, account management or digital advertising.
• Experience managing campaigns across digital platforms and ad tech product.
• Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API (CAPI), MMP, SKAN etc)
• Experience managing Paid Social on client, agency or platforms.
• Experience in managing performance and branding campaigns
• Experience in a client facing role is essential
• Fluent verbal and written English & German communication skills in order to communicate with clients

Preferred Qualifications

• Experience of working with clients in the fashion and luxury industry.
• Background / experiences in performance and branding campaigns.
• Proven success in a highly dynamic, rapidly changing environment.
• Previous experience working across multi markets (preferred but not necessary).
• Deep understanding of the digital landscape and a passion for social media.
• Detail oriented, data driven, and analytical mindset with exceptional organisational skills.
• Experience diagnosing and solving technical problems with product and engineering teams

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