Clinical Applications and Support Specialist (m/f/d)

Stellenbeschreibung:

Clinical Applications and Support Specialist (m/f/d)

As a high-tech company with a 70 years long tradition, we develop and produce worldwide leading solutions for medical diagnostics focusing on hemodynamics and electrophysiological measuring stations, as well as data management solutions for the interventional cardiology field.

We are seeking a dedicated Clinical Applications and Support Specialist (CASS) to join our team and serve as the clinical product expert and primary point of contact for our customers.

In this role, you will be responsible for delivering clinical applications training and providing user support both before and after the sale of our systems. Your responsibilities will include planning and executing system installations, conducting maintenance and inspections, and addressing troubleshooting needs. A key aspect of this position is collaborating with commercial and service partners to drive product adoption while also working closely with our product management and design teams to improve system usability.

Frequent travel and flexibility are essential to this role, as it requires providing direct, onsite support to customers across various locations. By supporting physicians in mastering the effective use of our systems, you will play a crucial role in improving patient care and achieving better clinical outcomes.

Key Responsibilities

Plan and execute system installations
Conduct testing, servicing, and troubleshooting
Provide clinical application training to commercial/service partners and end users
Offer clinical case support to end users
Document and track all relevant customer activities in the ticketing system
Troubleshoot product issues at customer sites and identify usability concerns
Relay customer feedback to appropriate departments within the company
Document complaints in accordance with QMS processes
Install software updates and perform necessary documentation and training as required by QMS

Profile

Bachelor of Science in Biomedical Engineering or a related field
No travel restrictions
Fluent in both German and English
Prior knowledge or experience in Cardiology & Electrophysiology is a plus
Experience as a Clinical Application Specialist is an advantage
Familiarity with software for medical equipment applications is an asset
Basic technical skills with the ability to perform routine troubleshooting and networking
Strong analytical and problem‑solving abilities
Flexibility to manage irregular travel schedules, including short notice travel
Ability to collaborate effectively with multidisciplinary hospital teams
Excellent customer service skills and attention to detail
Clear and concise written and verbal communication skills

We offer

Engaging and challenging tasks within an international team
High level of personal responsibility, flat hierarchies, and quick decision‑making processes
Full‑time position in a dynamic work environment with flexible working hours
Company car for both business and personal use