GCS Mol Labs Senior Specialist Applications (m/f/d) -

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Position

Your New Team

As a member of our Global Customer Support Team, you’ll serve as a technical expert for our products, drive our customers’ success by leading complex projects and supporting cross‑functional teams, and mentor junior team members in troubleshooting and defining requirements.

Responsibilities | What You Can Expect

• Innovation Driver: You’ll work closely with our development team and passionately support new assays from launch through ongoing support.
• Partner Consultant: You’ll assist potential partners in developing new assays, leveraging your deep understanding of customer workflows and our portfolio.
• Expert Support: After the market launch, you will take responsibility for complex Level 2 inquiries. Thanks to your experience in troubleshooting and best practices, you will solve technical challenges independently and confidently.
• Knowledge Sharing Specialist: You will design and optimize training programs for internal teams and customers and competently conduct training sessions—both in small groups and at regional support centers.
• Content Expert: You create and review customer‑focused documentation and technical application notes to ensure the highest quality.
• Design Strategist: In design review teams, you represent the service and application perspective, lead projects, and ensure that design changes meet all functional requirements.
• Quality Ambassador: You ensure compliance with the Roche quality system, identify opportunities for process optimization, and actively help shape new departmental procedures.
• Flexible Team Player: You take on additional exciting tasks and projects in consultation with management.

Qualifications | What You Bring to the Table

• NGS expertise: In‑depth theoretical and practical knowledge in next‑generation sequencing (NGS), particularly in sample preparation and common molecular biology techniques.
• Analytical thinking: Ability to understand complex customer workflows and quickly familiarize yourself with new portfolio strategies.
• Strong communication skills: Ability to present complex technical solutions in an understandable way to users regardless of prior technical knowledge.
• Work style: Enjoys working independently and in a structured manner, even on far‑reaching tasks and with minimal guidance.
• Team player: Enjoys collaborating with cross‑functional teams across different regions.
• Service‑oriented mindset: Polite, customer‑focused, and committed to meeting the expectations of internal and external partners.
• Technical & Development Expertise: Experience with sequencing instruments (NGS, e.g., Illumina or other systems) and close collaboration with development teams is a major plus.
• Bioinformatics: Knowledge of bioinformatics and the analysis of NGS data.
• Documentation & Training: Experience in creating technical documentation and training or mentoring colleagues.
• Project Management: Initial experience in project management is desirable.

Your Application

Please submit the following documents:

• Current resume/Workday profile

Roche is an Equal Opportunity Employer.