Cloud Support Engineer (German & English speaking), Support Engineering (German & English speaking)

AWS is set to introduce the inaugural European Sovereign Cloud (ESC).
To spearhead this initiative, we are actively seeking support engineers in this space. Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission‑critical applications in ESC.

Proficiency in oral and written communication skills in German & English is a requirement. As a Cloud Support Engineer, you will act as the “Cloud Ambassador” across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog:

Eligibility Requirements

• Fluency in written and spoken German and English is required.


• Legal right to work in Germany.


• Amazon will provide relocation support for successful applicants relocating within the European Union.


• On‑call responsibility is required.

Key Responsibilities

• Provide customer support for AWS services in ESC across telephone, email, web/live chat.


• Apply advanced troubleshooting techniques to deliver tailored solutions and drive customer interactions.


• Co‑coach / mentor new hires, develop and present training.


• Partner with development teams on complex issues, contact deflection initiatives, new hiring, and process improvement.


• Write tools/scripts to help the team.


• Work on a rotational basis: 5 days a week, occasionally weekends.

A day in the life: AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

Why AWS: Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform.

Inclusive Team Culture: AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people.

Mentorship & Career Growth: AWS continuously raises its performance bar and offers mentorship and career‑advancing resources.

Work/Life Balance: We value work‑life harmony and strive for flexibility as part of our working culture.

Basic Qualifications

• Experience in Linux OS and network troubleshooting, strong analytical skills, attention to detail, and communication abilities.


• EU nationality.


• Excellent oral/written communication skills in English and German.


• Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6+ months experience in a technical position.

Preferred Qualifications

• Experience in monitoring and/or troubleshooting OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP).


• Experience in Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.