Customer Order Specialist (d/f/m) AIRBUS

Job Description:
We are seeking a motivated and detail-oriented Customer Order Specialist (d/f/m) to join our dynamic team. In this pivotal role, you will handle comprehensive customer order management responsibilities, ensuring a seamless and efficient experience for our international clientele in the aerospace and supply chain sectors. Based in Hamburg-Fuhlsbüttel, this position offers the opportunity to work within a collaborative Single Point of Contact (SPOC) setup alongside Customer Order Managers and Specialists. Your role will be instrumental in maintaining high standards of customer satisfaction in all aspects of material sourcing, delivery, and claims handling.

• You will be responsible for processing, administering, and managing material orders received from various customers, including airlines, maintenance and repair organizations (MROs), brokers, and others
• You will facilitate material stock dispatch from global resources, such as warehouses, suppliers, and vendors
• You will handle material sourcing from procurement teams and business partners while continuously monitoring and escalating issues when necessary
• You will develop efficient solutions and make decisions to ensure on-time material delivery to meet customer expectations
• You will clarify spares technical queries using technical documentation and/or by liaising with engineering departments
• You will provide high-quality responses to customer inquiries related to materials and services, aiming for maximum customer satisfaction
• You will organize and conduct regular account meetings with stakeholders, including Satair Account Directors, Airbus Customer Support Directors, and others