Customer Production Support Engineer / Field Service Engineer

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Our Purpose

At TERADYNE, experience meets innovation. We thrive on diverse thinking, continuous learning, and a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better results. Our core values guide how we work: Honesty & Integrity, Customers Count on Us, and A Company Without Doors.

Opportunity Overview

To strengthen our Central/North Europe field service team we need you, a skilled and motivated Customer Production Support or Senior Field Service Engineer who shares our passion, determination and commitment to customer success.

If you’re ready to join us on this mission, take a closer look at the minimum criteria for the position.

The location is remote/hybrid – candidates from Munich Metropolitan area preferred.

Key Responsibilities

Provide hardware & software technical support to customers and internal peers

Install new test systems, upgrades, options and software components

Troubleshoot and repair systems at customer sites and Teradyne facilities

Deliver remote support for troubleshooting and repair

Drive customer escalations, manage internal processes and handle critical situations professionally

Troubleshoot handler/prober interface & communication issues

• Support debugging of released Test-Programs (IG-XL / MST / EV)
• Investigate and document Test-Program "Pass-Checker-Fail-Device" case

Deliver Service & Maintenance trainings as Instructor

Participate in cost reduction and productivity improvement programs

Document problem-solutions, “lessons-learned” and contribute to documentation improvements.

Travel frequently in Central/North Europe on short notice, occasionally globally

All About You

3+ years of working experience in semiconductor production environment or similar industry

Education in Electronics/Mechatronics (apprenticeship/associate; bachelor welcome)

Strong Computer, Microsoft Windows and Office 365 know‑how, especially Excel, Outlook, PowerBI, Teams and SharePoint

Solid and structured problem‑solving skills. Experience in professional problem‑solving methods is a plus.

Self‑driven, eager to learn with a commitment to continuous improvement & knowledge‑sharing

Initiative and accountability in a dynamic and evolving work environment

Fluent English (written & spoken); basic German recommended with willingness to improve

Valid driver’s license

Personal Toolset, Laptop and Mobile Phone

Company Car of your choice (within our car policy) incl. private use

Health- and Wellbeing Program (Wellhub)

Profit Sharing Plan

Company Pension Plan