Customer Service Specialist

Purview is a global leader in IT Engineering and Talent Solutions, trusted by Fortune 500 and mid-market clients across 21+ countries. Headquartered in Edinburgh, with delivery centres in India, our 1,200+ professionals drive meaningful digital transformation worldwide. As a certified Ethnic Minority Business and Premier Member of MSDUK, we proudly blend diversity with deep technical expertise to deliver results that matter. We’re currently hiring for the below role with one of our valued clients. If it aligns with your experience and aspirations, we’d love to hear from you!

Role: Customer Service Specialist B2B Hybrid: Munich, Germany

Customer Service Specialist B2B – Customer Service Specialist B2B

Do you have experience in B2B customer service and remain calm even when a managing director reacts under stress? Do you work in a structured, clear, and solution-oriented manner – without the pressure of a call center? What is the role about? For a growing software company (ERP & SaaS solutions for workshops, car dealerships, and small businesses), we are looking for two Customer Service Specialists to support our existing B2B clients.

No mass call center environment. No sales targets.

3–5 years of experience in B2B customer service/support

Native-level German (or at least C1 level)

Good English skills (for internal coordination)

Confident and clear communication skills

Ability to de-escalate challenging situations

Self-motivated and comfortable working remotely

Experience with SaaS, ERP, or licensing models is a plus, but not required.

If you're interested in professional, collaborative B2B customer interaction and want to be part of a supportive team, we look forward to hearing from you. ... Experience with SaaS, ERP or licensing models is a plus – but not mandatory.

If you enjoy professional B2B client communication at eye level and want to be part of a respectful and professional team, we look forward to your message or application.

Requirements: Fluent German (minimum C1)

– essential for business communication and document analysis. Professional English (minimum C1)

– for smooth communication within our international team.