Customer Service & Support Specialist (f/m/d)

Are you a flexible team player who’s ready to grow with us and take things to the next level? Then this role at Fenix Outdoor Logistics (FOL) might be just the right next step in your career!

This full-time permanent position is based at our logistics center in Ludwigslust.

As a Customer Service & Support Specialist, you will become part of our modern logistics site, whose mission is to ensure smooth services and efficient processes that lead to the success and satisfaction of our logistics customers. In this role, you will make an active contribution across various areas of responsibility – from managing and monitoring support tickets to handling a wide range of customer inquiries and finding effective solutions. You will join a dynamic environment that encourages innovation and continuous development.

Fenix Outdoor Logistics GmbH is the central logistics service provider for Fenix Outdoor International AG. From our modern logistics center in Ludwigslust, we supply all Globetrotter stores and e-commerce customers with goods on a daily basis, and we handle global B2B and B2C shipments for the group’s brands. As a dynamic team, we continuously drive the development and automation of our site forward.

What you can expect

• Act as a central point of contact for all our logistics customers
• Collaborate closely with the Control Center, transport team, team leads, and transport service providers to resolve open issues
• Manage, delegate, and track support tickets in Jira
• Play an active role in improving our Jira ticketing system
• Take part in regular stakeholder meetings
• Help strengthen and further develop customer relationships
• Keep detailed documentation and maintain a customer logbook
• Provide regular reports to the Department Manager and Warehouse Manager

What you bring to the table

• A commercial education or equivalent qualification, with a focus on customer communication and service
• Hands‑on experience in customer service, ideally in a multinational and dynamic environment
• Excellent communication skills, in German and English (spoken and written)
• Strong organizational talent and the ability to juggle multiple projects and meet deadlines reliably
• Proficiency in the MS Office Suite, especially Excel and Teams
• Analytical skills and a strong affinity for numbers and data
• Team spirit
• Bonus points for: Jira knowledge and experience in complex organizational structures

What’s in it for you

• An exciting and challenging job in a forward‑looking company culture
• A varied and interesting role as member in a dynamic team and modern location
• A family‑friendly workplace
• Company pension plan, bike leasing, Globetrotter discounts, and access to a mental health provider
• An international working environment where openness is a must
• A company that cares deeply about success—not only for the business, but also for society and our planet

We look forward to getting to know you!

When you click on “Apply now,” you will be redirected to the Teamtailor platform, which operates the platform on our behalf.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.