Customer Success - DE & UK

About Biolyz

Biolyz is a cutting-edge saliva-based biomarker testing platform powering actionable insights into athlete physiology, readiness, and performance. We deliver rapid, daily biomarker analysis across 125+ analytes that elite teams (including top European football clubs) rely on to predict injuries, optimize training loads, and elevate performance outcomes. Biolyz operates at the intersection of sports science, biology, and elite competition.

Why You Might Want This

• You’ll work directly with elite football clubs and performance leaders at the highest level of the sport.
• You’ll own strategic customer relationships end-to-end — not “support tickets.”
• You’ll operate extremely close to performance decision-making.
• You’ll travel, be embedded, and become a trusted advisor to high-performance environments.
• If you’re looking for a comfortable 9–5 CS role, this is not it.

Your Responsibilities

• Own assigned customers end-to-end — relationship, retention, and expansion.
• Run daily/weekly check-ins with clubs and performance departments.
• Translate biomarker data into clear, actionable performance narratives.
• Drive concrete use cases around injury prevention, recovery optimization, and load management.
• Ensure Biolyz is deeply integrated into the customer’s workflow.
• Identify risks early and proactively intervene.
• Travel frequently to customer sites and be present when it matters most (including critical match phases).
• Maintain extremely high responsiveness — football operates 7 days a week.
• Serve as the internal voice of the customer to Product and Science.

You

• 3–5+ years experience in Customer Success, Account Management, sports performance environments, or similar high-responsibility roles.
• Strong understanding of football and elite sports dynamics.
• Educational or professional background in sports science, biology, physiology, exercise science, or medicine.
• A medical degree (MD) is a strong plus.
• Comfortable discussing biomarker data and physiological insights with experts.
• High ownership mentality — you don’t wait to be told.
• Willing to travel extensively.
• Very high availability and responsiveness, including occasional weekends.
• Structured, calm under pressure, and credible in high-performance rooms.

What We Offer

• AAA-level compensation for AAA-level performance.
• Direct exposure to elite football environments across Europe.
• Real ownership and impact on company trajectory.
• Close collaboration with founders, scientists, and leadership.
• A culture of intensity, precision, and accountability.
• No fluff. Real outcomes.

Process

• We take hiring seriously and hire selectively.
• 3 rounds:
  • Screening
  • Technical / domain deep-dive
  • Management interview